Table of Contents
1 Introduction & Definitions
Betok (https://betok.blog) is a trusted online entertainment platform in Bangladesh. We take our users' privacy seriously. This Privacy Policy explains how Betok collects, stores, and uses your personal information.
Key terms used in this policy are defined below:
- Personal Information: Any information that can directly or indirectly identify you, such as your name, mobile number, or email address.
- Processing: Any operation performed on your information, such as collection, storage, modification, use, or deletion.
- Third Parties: Any individual or organization outside of Betok.
- Cookies: Small data files stored in your browser that help improve your browsing experience.
By using the Betok platform, you are considered to have automatically consented to this Privacy Policy.
2 What Information We Collect
Betok may collect the following types of information from you. Each type is collected for a specific purpose, and no unnecessary data is collected without your consent.
| Data Type | Example | Purpose |
|---|---|---|
| Identifying Information | Name, Date of Birth, National ID | Account Verification |
| Contact Information | Mobile number, email | Account Management & Support |
| Financial Information | BKash/Nagad Number, Transaction History | Payment Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Usage Information | Game History & Betting Data | Service Improvement |
Betok does not collect any information beyond what is listed above. In particular, sensitive information relating to religion, political views, or health is never collected.
3 How We Collect Information
Betok collects your information through several methods. The primary methods are:
- Direct Provision: Information you provide during registration, login, or profile updates.
- Automatic Collection: Some information is automatically collected via cookies and tracking technologies when you browse the Betok platform.
- Transaction Details: Relevant information is collected from the payment gateway when making a deposit or withdrawal.
- Customer Support: When you contact our support team, the details of that conversation are retained.
- Third-Party Verification: Information may be received from approved verification partners as part of the KYC process.
Betok will never ask for your password or OTP over a phone call or SMS. If you receive such a request, treat it as a suspected fraud attempt.
4 Purpose of Data Use
Betok uses your personal information solely for the following purposes:
- To create and manage your account and ensure uninterrupted access to the platform.
- To process deposits, withdrawals, and other financial transactions.
- To keep you informed of any changes to the Privacy Policy or Terms and Conditions.
- To prevent fraud, money laundering, and illegal activities.
- To personalize your gaming experience and offer you relevant promotions.
- To resolve technical issues and improve platform services.
- To meet regulatory requirements and comply with legal obligations.
- To promote responsible gaming and support users at risk of excessive gambling.
Betok will never use your information beyond its original purpose. Your consent will be obtained before your information is used for any new purpose.
5 Data Sharing Policy
Betok does not sell or rent your personal information to third parties. However, your information may be shared in the following limited circumstances:
- Payment Processors: Only the necessary financial information is shared with authorized payment gateways, including bKash, Nagad, and Rocket, to process transactions.
- Identity Verification: Information may be shared with authorized verification agencies for the KYC process; however, they are not permitted to use this information for any other purpose.
- Legal Obligation: Information may be disclosed in response to a court order, government investigation, or a lawful request from a regulatory authority.
- Security: Limited data may be shared with authorized security partners to prevent fraud or cyberattacks.
All third parties with whom data is shared are contractually required to comply with Betok's privacy standards. They may only use the information received for the specified purposes.
6 Cookies & Tracking Technologies
Betok uses cookies and similar tracking technologies to enhance your browsing experience. Types of cookies used on Betok:
- Essential cookies: Essential for the platform to function properly. These maintain login sessions and ensure security. These cookies cannot be disabled.
- Performance Cookies: Helps improve the service by analyzing which pages are most used on the platform.
- Functionality Cookies: Remembers your preferences such as language and theme so you do not have to set them each time.
- Targeting Cookies: Used to show you relevant promotions and offers based on your interests.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.
7 Data Retention & Deletion
Betok retains your information only for as long as it is needed or required by law. As a general rule:
- Active account data is retained for the duration of the account.
- Even after account closure, financial transaction records may be retained for a minimum of 5 years for legal compliance purposes.
- KYC documents are retained for a specified period in accordance with regulatory guidelines.
- Customer support conversations are generally retained for 1 year.
- Data from inactive accounts is deleted or anonymized after 2 years.
After you close your account, Betok will delete or anonymize your personal information as soon as possible, though certain data may need to be retained for a specified period for legal reasons.
8 Your Rights
As a Betok user, you have the following rights over your own data:
- Right to Know: You have the right to know what information Betok has collected about you and how it is being used.
- Right to Access: You can request a copy of your personal information.
- Right to Rectification: You may request correction of any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
- Right to Portability: You can request a copy of your information in an easily accessible format.
- Right to Object: You may object to your data being used for marketing purposes.
To exercise any of these rights, please contact our support team. We will endeavor to respond to your request within 30 business days.
Certain information may not be deletable for legal or regulatory reasons. In such cases, you will be informed of the relevant reason.
9 Minors' Privacy
Betok strictly prohibits the use of its platform by anyone under the age of 18. Our policy for protecting minors' privacy:
- Betok never knowingly collects information from individuals under the age of 18.
- An age verification process is in place at registration, and age is confirmed during KYC.
- If a minor is confirmed to have opened an account, that account will be immediately closed and all collected data will be deleted.
- If a parent or guardian believes their child is using Betok, please contact our support team immediately.
10 Policy Changes
Betok reserves the right to update this Privacy Policy as needed. In the event of changes:
- The updated policy will be published on the website and will take effect from the date of publication.
- Registered users will be notified in advance of significant changes via their mobile number or app notification.
- Continued use of Betok after any changes will be considered acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact our support team. Your privacy is our highest priority.